Business Cases

Small Office Hiring

Situation:

  • Office Manager quit.
  • Last employment agency provided resumes but no hiring support

Solution of Risch Results:

  • Reviewed current organizational structure, and position to be filled and created a job description.
  • Created and placed ad.
  • Screened resumes, did extensive reference checks, and conducted lengthy initial phone interviews of qualified candidates.
  • Invited top four candidates for interview to conduct with business owner
  • Invited in two final candidates for interview with another senior employee of organization.  Conducted 2nd interview centered on a scenario-based discussion that reflected the position and current office issues
  • Hired office manager who is now performing successfully.

Large Company, Many Locations

Situation:

  • A bank and mortgage company merged leaving many staffing changes at offices throughout Dallas and San Antonio.
  • Vice President of Operations needed a recruiter who offered competitive prices along with dependable and consistent service.

Solution of Risch Results:

  • Since 2009 located and thoroughly screened 14 successful candidates.
  • Presented only the top candidates to the Vice President of Operations.
  • Managed the interview scheduling process.

Supervisor Training

Situation:

  • High turnover in a non-profit agency among administrative staff
  • Managers focus more on completing projects, and not management of employees
  • No accountability for manager’s behavior within organization

Solution of Risch Results:

  • Management Training Workshop for 17 employees each of whom currently supervises one or more employees.
  • Focus on:
    • Retention and the cost to the organization
    • Communication skills
    • Supporting employee performance development
    • Respecting differences in the work place
    • Rewarding employees for high performance

People Effectiveness

Situation:

  • Developed and implemented performance appraisal process for two employees of a small organization.
  • Employees feeling overwhelmed, overworked, and frustrated with business owner due primarily to communication issues

Solution of Risch Results:

  • Worked with Office Manger to create effective agendas for staff meeting
  • Attended staff meetings to support and facilitate in sensitive issues.
  • Worked with business owner to create a personal action plan
  • Coached business owner in areas of communication and feedback to increase employee performance and effectiveness.

Coaching

Situation:

  • Business was preparing to lay off a long time employee due to the economy.
  • Business Leader wanted to offer services to help ensure employee has the necessary skills to find a new opportunity

Solution of Risch Results:

  • Conducted a mock interview with employee that included technique coaching to give employee confidence and skills to succeed in the interview process.
  • Analysis and editing of existing resume and supporting documents.